Customer Service

Volumes of research and statistics have been commissioned over the years to identify the value of delivering the best possible standards of service to your customers. Whether this research says that “it’s 5 times more costly to attract new customers than it is to serve an existing one” or whether “65% of customers leave because of perceived indifference from the merchant” the message is clear: be the very best you can be at looking after your customers or they will go elsewhere.

If you are determined to be more profitable, generate new business and reduce the costs associated with service recovery then making sure your staff are delivering the best standards of service is critical.

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