Customer Service

Volumes of research and statistics have been commissioned over the years to identify the value of delivering the best possible standards of service to your customers. Whether this research says that “it’s 5 times more costly to attract new customers than it is to serve an existing one” or whether “65% of customers leave because of perceived indifference from the merchant” the message is clear: be the very best you can be at looking after your customers or they will go elsewhere.

If you are determined to be more profitable, generate new business and reduce the costs associated with service recovery then making sure your staff are delivering the best standards of service is critical.

Courses
click on a title for full details and course dates…



By continuing to use the site, you agree to the use of cookies. more information

The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.

Close